Dinesh Lathi

We want to remind you of two important updates, originally announced in July as part of the Fall Seller Update.

1) eBay Resolutions

The new eBay dispute resolution process for resolving item not received and item not as described claims will be phased in for all buyers over the next several weeks. Starting this week, sellers can view and manage disputes filed through the new eBay process in the updated Resolution Center available from the Account tab in My eBay. You’ll be able to see all disputes—whether filed through the new eBay process or through PayPal—in the Resolution Center, although disputes filed through PayPal must still be managed through PayPal’s resolution center. Also, be sure to keep an eye out for alert emails sent from eBay or PayPal. As always, timely response to claims is important for seller protection in both systems.

2) Streamlined unpaid item process

The first improvements to the process for unpaid item claims are now launched, including a faster process with fewer steps to resolution and buyer communications coming from eBay instead of the seller. Please note the window of time for sellers to open a claim is now 32 days instead of 45. The option to have claims opened automatically (Unpaid Item Assistant) is targeted to launch later this fall.

Sincerely,
Dinesh Lathi
Vice President, Seller Experience