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Filed in: General Announcements

Important – please change your eBay password

As we announced yesterday, we are asking all eBay users to change their passwords to help ensure the trust and security of all eBay customers.

Recently, our company discovered a cyberattack on our corporate information network. This attack compromised a database containing eBay user passwords.

What’s important for you to know: We have no evidence that your financial information was accessed or compromised. And your password was encrypted.

If you are a PayPal user, note we have no evidence that this attack affected your PayPal account or any PayPal financial information, which is encrypted and stored on a separate secure network.

We understand that changing your password may be inconvenient. We are doing everything we can to protect your data. In addition to the security measures we have in place, we are asking you to change your password as a precautionary step.

If you have more than one eBay account, you should change the password for each account. If you used the same password on any other site, we encourage you to change in on those sites too.

Here are other steps we are taking:

  • As always, we have strong protections in place for both buyers and sellers in the event of any unauthorized activity on your account.
  • We are applying additional security to protect our customers.
  • We are working with law enforcement and leading security experts to aggressively investigate the matter.

Here’s what we know: This attack occurred between late February and early March and resulted in unauthorized access to a database of eBay users that includes customer name, encrypted password, email address, physical address, phone number and date of birth. The file did not contain financial information. After conducting extensive testing and analysis of our systems, we have no evidence that any customer financial or credit card information was involved. We also have no indication of a significant spike in fraudulent activity on eBay.

For more information and updates, go to info.ebayinc.com.

We apologize for any inconvenience or concern this situation may cause. Nothing is more important to us than the security and trust of every customer in our global marketplace. We know you have high expectations of us, and we are committed to ensuring a safe and secure online experience for you on any connected device.

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