Filed in: General Announcements

New on-time shipping question added to buyer feedback

Since March, a growing number of buyers have begun seeing a test question (shown below) as they leave feedback, asking whether their item arrived in its estimated delivery period. Starting this month, this question will be presented globally to all buyers leaving feedback. There is no additional action required of sellers with the addition of this question.

This new question is designed to give eBay additional insight into the on-time item delivery experience—especially on transactions where tracking is limited. Answering this question is optional for buyers.

Sellers: Remember, no additional action is required at this time. Just continue to deliver on the shipping methods and handling times you state in your listings. For tips on uploading tracking information, setting a handling time, and scheduling a USPS pickup, please visit the eBay Seller Center.


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