Posted December 7th, 2015 at 3:05 PM Filed in: General Announcements
Shipping news: Tracking for OnTrac shipments, a new flat-rate freight option, 2016 USPS rate increases, and an update on estimated delivery dates
Sellers, the busy holiday season is here, and our “Wish Bigger” campaign is helping drive even more buyers your way. At the same time, we’ve been working hard to improve the shipping experience, too—including making it easier for you to choose the services that work best for your business. And we’re not done yet: be sure to check back for more shipping enhancements in the months to come. Here’s a rundown of the latest updates:
OnTrac™ shipments now trackable on eBay
In response to seller requests, we’re excited to add OnTrac to the list of carriers whose tracking information can be uploaded to eBay. Simply upload your shipment’s OnTrac tracking information as you would for your USPS, UPS, or FedEx services—your buyers will receive it via automated email and can check it through My eBay anytime. And remember, uploading tracking every time you ship helps you meet your on-time shipping metric and eBay Top Rated seller requirements.
A flat-rate freight shipping option now available
We hear from many sellers that freight shipping works best for their bulky or oversized items. So we’ve added “flat-rate freight” to the list of available shipping options and made it easy to specify those costs up front (including offering free freight shipping). Now, buyers can see all shipping costs right in your listing—and won’t need a new invoice before completing their purchase.
USPS® rate increases coming in 2016
The USPS has announced rate increases beginning January 17, 2016 on many shipping services, including Priority Mail® and First Class® Package services. As in the past, we’re working directly with the USPS to keep these rates low by leveraging the volume our sellers generate to secure great discounts. Check out our infographic for more details on what you can expect, what we’re doing to minimize the impact of these changes, and how you can save on shipping using eBay labels.
Update on estimated delivery dates used to calculate on-time shipping
To improve buyer satisfaction, eBay adds an extension to estimated delivery dates for sellers who consistently miss their handling times. Currently, this extended delivery date is also used to determine a seller’s on-time shipping rate (an important part of our more objective seller standards). To be fair to all sellers, starting January 1, eBay will no longer extend the estimated delivery dates for those who miss their stated handling times. Please note: Until affected sellers improve their handling-time performance, we will continue to display the extended date to buyers. In the days to come, we will contact sellers who are affected by this change with more information.
Of course, it’s always important to get packages to buyers on time—and never more so than during the holidays, when everyone wants their items as quickly as possible. So be sure to meet the handling times you’ve communicated in your listings—and upload tracking as often as you can to meet your on-time shipping metric.
We wish you bigger sales than ever this holiday season—and thank you for selling on eBay.