Posted February 19th, 2016 at 9:00 AM Filed in: General Announcements
Sellers: New, more objective standards take effect tomorrow—learn more below and in our upcoming community events
Here’s a quick recap of the updates—click any link below for more details:
- Starting February 20, just two key metrics will be used to measure seller performance:
- A simplified defect rate that includes two basic measures: Seller-cancelled transactions and cases closed without seller resolution.
- An on-time shipping metric that measures your shipping performance, based on what you control—shipping your item on time. Hear more about this new metric—and how to ship on time—in our recent webinar.
- Keep in mind that, starting May 1, 2016, listings from Top Rated sellers must offer at least a 30-day money-back return policy to earn the Top Rated Plus discount and seal. The handling requirement (same-day or one-day handling) still applies.
As long as you have the items you list in stock, ship within your stated handling time, and satisfy buyers by resolving issues if they arise—you’ll be set up for success. Be sure to check your seller dashboard regularly for the latest insight into your performance.
Your overall returns rate will now be included in your seller dashboard so you can better manage—and minimize—your returns. Note: returns don’t count as defects when successfully resolved with your buyer (without eBay having to step in and help).
Of course, we want to give you the opportunity to discuss and ask questions about these seller standards updates with eBay staff and other sellers. So please join one or more of the upcoming events below: