Filed in: General Announcements

PayPal Payments Issue Resolved, Affected Sellers Will Be Protected

On September 7, 2016, PayPal experienced an issue which made it appear that some buyers who paid for an item hadn’t paid. The issue has been identified and addressed by PayPal, however it may take up to 48 hours for previous payments to be processed. For more information, please contact PayPal at 1-888-221-1161.

Sellers: If any of your eBay transactions were affected by this issue and you delayed shipment until payment was verified via PayPal, rest assured that you will be protected. Your transactions will not be counted as shipped late, and your eBay seller performance will not be impacted by a late shipment related to one of these transactions.

Buyers: Some items you purchased on September 7 may have been delayed as a result of this PayPal issue. If so, we ask for your patience and understanding, both in the transaction and when providing feedback after your item arrives.

NOTE: This post was originally published on September 8, 2016, and has been updated with details regarding PayPal’s processing time for affected payments.

Share This: Tagged: , , , , ,

Back to top