Posts Tagged ‘Returns’

Filed in: General Announcements

Sellers: Manage Replacements Through Messages in My eBay, Now Until Mid-October

Between August 4 and the middle of October 2016, our structured replacement process will be offline as we make improvements to the return experience. While sellers will have the option to offer a replacement as part of their return policy during this time, buyers will not be able to request a replacement through the structured […]

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Filed in: General

UPDATE ON USPS PACKAGE PICKUPS

Sellers can now schedule a pickup on First-Class Package Service without having to choose at least one Priority Mail, Priority Mail Express, Returns or International package. This is due to a recent update made by the USPS, in which the First-Class Package Service selection was separated from the “Other” category (see screenshot below). The previously […]

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Filed in: General Announcements

Sellers: Join our returns resolution pilot for additional options when handling your returns

Over the past several months we’ve been running a returns resolution pilot offering a select group of sellers additional options when issuing refunds to buyers. Thanks to the great feedback and insight gathered so far, we’ve decided to continue this pilot. The returns resolution pilot gives sellers additional options when something doesn’t go smoothly after […]

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Filed in: General Announcements

Sellers: New features now available let you customize returns your way

Available now to all eBay sellers, the new, more flexible returns features announced in our Fall Seller Update allow you to customize the way you handle return requests based on your business needs. With the busy holiday season right around the corner, it’s a good time to review your current policies and update your preferences […]

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Filed in: General Announcements

ATTACH UP TO 10 IMAGES DURING THE RETURNS PROCESS

We all know the old saying “a picture is worth a thousand words.” Now you can upload up to 10 item images after you’ve purchased or sold an item on eBay. Sharing pictures of your item presents a more effective way for buyers and sellers to resolve issues after the sale. Images are particularly useful […]

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Filed in: General Announcements

ATTENTION SELLERS: BUSINESS POLICIES NOW BEING TURNED ON AUTOMATICALLY FOR SOME SELLERS

As announced last spring, for some sellers, eBay is now beginning to automatically turn on business policies, the functionality that allows you to quickly and easily create, edit, and manage shipping, payment, and return policies for all your listings from one convenient location. You may also be able to opt in to business policies now […]

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Filed in: General Announcements

Sellers: Save time and reduce errors—start using the new business policies functionality!

Are you ready to take the hassle out of managing all of your different shipping, payment, and return policies? Business policies lets you quickly and easily define and manage all of your shipping, payment, and return policies once, then apply them to your listings every time you sell with just a few clicks. You’ll be […]

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