Updates to protect your feedback and help reduce unpaid items, and updates to categories and item specifics, announced in March as part of the Spring Seller Update, take effect this month: Feedback removed for cases found in your favor As of May 1, for transactions in which an eBay Buyer Protection case is resolved by [...]

Due to the blizzards in the northeastern part of the US, communication, power, and transportation lines have been disrupted, particularly in New York, Massachusetts, Connecticut, Maine, Vermont, New Hampshire and Rhode Island. If you are involved in an eBay transaction with a buyer or seller in one of these regions, please note that their ability [...]

On Wednesday, January 9, from 10:00 a.m—11:30 a.m. PT, the eBay Seller Protection Team will be hosting a FREE online workshop with live Q&A for sellers. You’ll learn how eBay protects sellers and the steps you can take to help ensure maximum protection for your business. And, if you have questions about managing Feedback, Detailed [...]

On Thursday, December 13, from 11:00 a.m—12:30 p.m. PT, the eBay Seller Protection Team will be hosting a FREE online workshop with live Q&A for sellers. You’ll learn how eBay protects sellers, and the steps you can take to help ensure maximum protection for your business.  And, if you have questions about managing Feedback, Detailed [...]

Due to the situation created by Hurricane Sandy, we will be extending some additional support to affected sellers in the mid-Atlantic and northeast regions of the United States: Any low Detailed Seller Ratings for Communication and Shipping Time that we determine are the result of this situation will be removed from your Seller Performance rating. [...]

Congratulations sellers! Your commitment to great service is paying off. With eBay growing at double-digit rates, you now have access to more than 100 million active buyers!  Sales for Top-rated sellers are outpacing the growth of ecommerce. Updates coming this spring will help keep those buyers coming your way and steer them to your great [...]

I’m pleased to announce some important updates to eBay’s Feedback, Seller Standards and Buyer Protection systems—updates designed to ensure that your seller performance ratings are a true reflection of the great service you provide. Updates to Feedback When we know you delivered fast and free shipping on a transaction, we’ll make sure your rating reflects [...]