Posts Tagged ‘Seller Protections’

Filed in: General Announcements

Sellers: Recent site difficulties have been resolved. Your status won’t be affected, and fees will be credited.

We know that a number of sellers were impacted by Wednesday’s site issue, and we want to both apologize for this unanticipated interruption in service and let you know that affected sellers will be protected—no action required on your part. These difficulties—which are now resolved—occurred as a result of a public internet domain change that […]

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Filed in: General Announcements

eBay members: Some users are experiencing issues

A number of users are experiencing difficulties when trying to use certain functionality on eBay. Know that we are aware of these issues. Standard protections will apply, and we’ll provide an update with details shortly. For the latest information regarding site issues, visit the eBay Systems Announcement Board. We apologize for this disruption, and thank you […]

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Filed in: General Announcements

Recent site difficulties have been resolved. Your seller status won’t be affected, and fees will be credited.

From 10:25 PM PT on Friday, November 13, to 6:49 AM PT on Saturday morning, November 14, eBay experienced a network connectivity issue in one of our data centers. Due to this issue, a number of eBay users experienced intermittent difficulties when trying to take advantage of certain functionality on eBay. Know that this situation […]

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Filed in: General Announcements

eBay members: Some users are experiencing issues

On the evening of November 13, a number of users experienced difficulties when trying to use certain functionality on eBay. Know that we are aware of these issues, and the majority of them have been resolved. Standard protections will apply, and we’ll provide an update with details later in the day. For the latest information […]

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Filed in: General Announcements

Sellers: The window for PayPal Purchase Protection disputes to count as a defect will be reduced from 45 to 30 days

Good news for sellers: later this month, eBay will be updating its standards to include new protections for sellers who accept PayPal as a form of payment from buyers. Starting with the November seller evaluation, the period of time that a PayPal Purchase Protection claim will be counted as defect under eBay seller performance standards […]

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Filed in: General Announcements

Technical Issue Impacts Some eBay Customers

Earlier today, some eBay users experienced issues when visiting our site. The issue has been resolved and site functionality has now been restored. Based on our initial investigation, this was the result of a technical issue that occurred during scheduled server maintenance. While many users were unaffected, we know any interruption for our users is frustrating. […]

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Filed in: General Announcements

Attention sellers: eBay is protecting you from major carrier holiday shipping delays

Due to carrier delays, a small number of buyers who placed orders for delivery by holiday deadlines did not receive their packages on time. We are working to determine which sellers have been affected by these recent carrier delays. For those sellers we identify as being impacted, your seller standard will be protected from cases […]

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